Refund policy

Last Updated: August 28, 2026

At LilliNello, we want you to be happy with your purchase. If something isn't right, we're here to help.

30-Day Returns

We accept returns of eligible products within 30 days of delivery.

To be eligible for a return, your item must be:

In its original condition;
Unused and undamaged; and
Returned with its original packaging, where reasonably possible.

You will also need your order number or other proof of purchase.

To start a return, please contact us at support@lillinello.com or call (888) 547-1105.

Please do not send a return to us without first contacting our customer service team for return instructions.

Change-of-Mind Returns

If you change your mind about your purchase, you may return an eligible item within 30 days of delivery.

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable law, customers are responsible for the cost of return shipping.

Original shipping charges are non-refundable for change-of-mind returns.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, or you receive the wrong item, contact us as soon as possible at support@lillinello.com.

Please include:

Your order number;
A brief description of the problem; and
Photographs of the item and packaging, where applicable.

If we confirm that an item is damaged, defective, or incorrect, we will make it right. Depending on the circumstances, we may offer a replacement or a full refund.

LilliNello will cover reasonable return shipping costs for items that are damaged, defective, or supplied incorrectly.

Non-Returnable Items

Certain products cannot be returned unless they are defective or we are otherwise required to accept the return by law.

These may include:

Items that have been used, damaged, or altered after delivery;
Items returned more than 30 days after delivery;
Personalized or custom-made products;
Gift cards;
Items marked as final sale at the time of purchase; and
Products that cannot reasonably be returned for hygiene or safety reasons once opened, where clearly identified as such before purchase.

If you are unsure whether your product is eligible for return, contact us at support@lillinello.com.

Sale Items

Unless specifically marked Final Sale, sale and promotional items are eligible for return under the same conditions as regularly priced products.

Items clearly identified as Final Sale before purchase are not eligible for change-of-mind returns.

This does not affect your rights in relation to defective, damaged, or incorrectly supplied products.

Exchanges

The quickest way to receive a different product is usually to return the original eligible item and place a new order.

If you have received a damaged, defective, or incorrect item and would prefer a replacement, please contact us and we will advise you of the available options.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Where applicable, any sales tax associated with the refunded purchase price will also be refunded.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Shipping Charges

For ordinary change-of-mind returns:

The customer is responsible for return shipping costs; and
Original shipping charges are not refundable.

If the item was damaged, defective, incorrect, or the return is required because of an error by Lillinello, we will cover reasonable return shipping costs and refund applicable original shipping charges where appropriate.

Lost Return Shipments

We recommend using a trackable shipping service when returning an item.

LilliNello cannot guarantee receipt of a returned item that is shipped independently without tracking or outside the return instructions provided by our customer service team.

Orders That Do Not Arrive

If your order has not arrived within the expected delivery time frame, please contact us at support@lillinello.com.

We will work with you and the shipping carrier to investigate the issue.

Where an order cannot be delivered or shipped as required, we will provide the applicable replacement, cancellation, or refund in accordance with applicable law.

Refunds for Cancelled Orders

If an order is cancelled before shipment and payment has already been collected, we will refund the applicable amount to your original payment method.

If your order has already shipped, please follow the return process described above.

How to Start a Return

To request a return, please contact:

LilliNello
19785 W. 12 Mile Rd. #410
Southfield, MI 48076
United States

Email: support@lillinello.com
Phone: (888) 547-1105

Please include your order number and the reason for your return.

Our team will provide you with the appropriate return instructions.

Please contact us before mailing your return.

Your Legal Rights

This Return & Refund Policy is intended to provide clear information about LilliNello's return process.

Nothing in this policy limits or excludes any rights or remedies available to you under applicable federal or state consumer protection laws.

Questions?

If you have any questions about a return, refund, or your order, please contact us: