Shipping policy
Last Updated: August 28, 2026
Thank you for shopping with LilliNello LLC. This Shipping Policy explains how we process and deliver orders placed through our website.
Order Processing
Orders are processed on business days, Monday through Friday, excluding U.S. federal holidays.
Once your order has been processed and shipped, you will normally receive a shipping confirmation email containing tracking information.
During particularly busy periods, holidays, promotions, or product launches, processing may take longer than usual.
Shipping Destinations
LilliNello ships to eligible addresses in the United States and select international destinations.
Shipping availability, delivery methods, and estimated delivery times are determined by the destination address entered during checkout.
International orders may be subject to additional customs duties, taxes, import fees, or other charges imposed by the destination country. These charges, where applicable, are the responsibility of the customer.
We reserve the right to restrict shipping to certain countries, regions, or locations where necessary.
Shipping Costs
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the products ordered, delivery location, order value, and shipping method selected.
Where LilliNello offers free shipping, any eligibility requirements or minimum order value will be clearly stated as part of the applicable offer.
Estimated Delivery Times
Estimated delivery times, where available, will be displayed during checkout or communicated with your order.
Delivery dates are estimates unless expressly stated otherwise.
Actual delivery times may vary depending on your location, shipping carrier, weather, holidays, peak periods, and other circumstances outside our reasonable control.
We will process and ship orders in accordance with applicable U.S. law.
Order Tracking
When tracking is available, you will receive tracking information after your order has shipped.
Please allow time for the shipping carrier's tracking system to update after receiving your shipping confirmation.
Incorrect Shipping Addresses
Please carefully check your shipping address before submitting your order.
If you notice an error, contact us as soon as possible at support@lillinello.com
or (888) 547-1105.
We will make reasonable efforts to update the address if the order has not yet been processed or shipped, but we cannot guarantee that changes can be made after an order has been placed.
LilliNello is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, except where otherwise required by law.
Additional shipping charges may apply if an order needs to be reshipped because an incorrect or incomplete address was provided.
Lost Packages
If your order has not arrived within the expected delivery time frame, please check your tracking information first.
If the tracking information does not resolve the issue, contact us at support@lillinello.com and include your order number.
We will work with you and the shipping carrier to investigate the shipment.
Where a shipment is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, please:
- Check around the delivery location;
- Check with other members of your household;
- Check with neighbors, building management, or reception where appropriate;
- Contact the shipping carrier for further delivery information.
If you are still unable to locate the package, contact us at support@lillinello.com and we will assist where reasonably possible.
Damaged Orders
Please inspect your order when it arrives.
If your order arrives damaged, contact us as soon as possible at support@lillinello.com.
Please provide your order number, a description of the damage, and photographs of the product and packaging where possible.
If we confirm that your item was damaged during delivery, we will arrange an appropriate replacement or refund at no additional cost to you.
Please see our Return & Refund Policy for further information.
Delayed Shipments
Occasionally, orders may be delayed due to circumstances outside our reasonable control, including severe weather, carrier disruptions, high shipping volumes, supply chain issues, or other unforeseen events.
If we become aware of a significant delay affecting your order, we will provide information or options as required by applicable law.
If we are unable to ship your order within the time frame originally stated, we will provide any notice, cancellation option, or refund required under applicable U.S. law.
Multiple Shipments
Orders containing multiple products may occasionally be shipped separately.
If your order is split into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers.
You will not be charged additional shipping fees solely because LilliNello chooses to split your order into multiple shipments.
Refused or Undeliverable Packages
If a package is returned to us because it was refused, unclaimed, or could not be delivered to the address provided, please contact us.
We may deduct reasonable shipping costs from a refund where permitted by law and where the delivery failure was not caused by LilliNello or the shipping carrier.
Cancellations and Changes
If you need to cancel or change an order, contact us as soon as possible.
Once an order has entered fulfillment or has been shipped, we may not be able to cancel or modify it.
If the order has already shipped, our Return & Refund Policy will apply.
U.S. Territories, APO/FPO and P.O. Boxes
Availability of shipping to U.S. territories, APO/FPO addresses, and P.O. Boxes may depend on the product and shipping carrier.
Available shipping options will be shown during checkout where supported.
If we are unable to fulfill an order to the address provided, we will contact you and provide an appropriate cancellation or refund.
Contact Us
If you have questions about shipping or an existing order, please contact:
LilliNello
19785 W. 12 Mile Rd. #410
Southfield, MI 48076
United States
Email: support@lillinello.com
Phone: (888) 547-1105
Please include your order number when contacting us about an existing order.